Proven tools to grow your business

The GoHealth call center is equipped with everything you need to grow your direct channel. With an advanced technology suite, we have the proven capability to successfully support your business needs at any scale.

Integration

Flexible solutions to compliment your business.

GoHealth’s flexible integration approach is backed by our very own, in-house development team, allowing us to meet basic to total integration requests. We deliver a seamless solution while meeting your standards to ensure overall success and exceptional customer service.

Custom System Integration

Adapting to your standards and established workflow allows us to save you time, money, and continued productivity with no interruption in service. Our integration methods allow us to provide you accurate information on a real-time basis, so you can analyze programs and make quick modifications to ensure your goals and desired ROI outcomes are aligned.

  • Flat files on FTP sites to XML web services
  • E-application integration
  • Real-time reporting integration
  • Carrier portal integration for application submission
  • VPN access to your network for end-to-end tracking

Multi-Channel Communication

We understand that customers communicate through all types of channels, which is why our agents are equipped with the technology that allows us to handle each type. GoHealth agents communicate with consumers through:

  • Phone
  • SMS (Text)
  • Email
  • Chat support
  • Click-to-call

Compliance and Security

GoHealth has passed rigorous security assessments by some of the nation's top insurance carriers and banks and guarantees absolute security.

  • All production data and applications located in a SAS 70 Type II certified data center
  • All sensitive data is encrypted by true 128-bit SSL/TLS during transmission
  • Sensitive PII/PHI secured by 128-bit AES encryption while at rest
  • All applications built for PCI and HIPAA compliance

Our in-house team constantly monitors and ensures reliable performance to support maximum distribution.

  • Ongoing end-user experience monitoring and reporting hardware
  • Proactive improvements to potentially troublesome areas to ensure users have a stable and well-performing system
  • Clustered hardware and software solutions provide a fully redundant architecture with no single point of failure