Frequently Asked Questions

The answers to our most-asked questions

What is a customer acquisition solution?

Acquiring customers for your company can be one of the most expensive costs of doing business. Quite simply, GoHealth can help you acquire customers more cost effectively.

What is the GoHealth Enrollment Center?

From acquisition to retention, GoHealth's enrollment center helps carriers acquire, sell and service your customers using call scripts and approaches that mirror your culture and quality standards which provide the most cost-effective customer experience.

  • Acquisition
    • Maximize telesales while making a good first impression through proper staffing, knowledgeable and effective agents, and appropriate use of technology.
  • Member and Provider Service
    • Delight customers-who have increasingly high expectations-yet still control, or reduce costs.
  • Retention and Loyalty
    • Understand the causes of member defection and take steps to reduce it.

Isn't GoHealth a site where consumers can buy health insurance?

Yes, GoHealthinsurance.com is the nation's most complete online portal for finding health insurance coverage. We've helped more than 2 million consumers compare health insurance quotes and purchase individual coverage online, through our agent network, or directly through a major health insurance company. BPO.GoHealth.com is part of the GoHealth family and is dedicated to insurance carriers looking to reduce their costs tied to their sales distribution efforts.

Where is GoHealth located?

We are located in the River North neighborhood, in Chicago, IL.

How many people work for GoHealth?

We have over 400 employees and growing.