A strong foundation for your continued success.
Lose the overhead without sacrificing quality. After we recruit agents, we make sure they have the foundation for success with robust product and technology training. Our licensed agents are well-versed in your products before member interaction, to ensure only the highest quality of service.
Product and Customer Experience Training
Health insurance is a sensitive issue; our agents are trained not only to know insurance start to finish, but also possess important characteristics such as compassion, sincerity and maturity to handle customers with the highest level of regard. Our training programs are instructor led, so agents-in-training have the resources they need to learn readily available. Each agent is put through an extensive training program on site, learning every aspect of the business, including:
- Product portfolios
- Claims procedures
- Plan benefits
- Rules and regulations of selling and marketing insurance
In addition to a comprehensive training program, we also apply for agent licenses in every state required by your program as well as appointment paperwork, saving you the time, money and effort. Let us handle Department of Insurance paperwork and various requirements by each state so you can focus elsewhere.
As part of our training program, we implement quality assurance procedures to continuously measure the performance of our agents. With every interaction, quality is standard and constantly measured.
- Call recording
- Performance assessments
- Identify growth and improvement opportunities
- Refine skills
Our experienced representatives are trained in-house and are skilled in handling both inbound and outbound call campaigns, specifically designed to meet your business needs. GoHealth’s highly scalable model is equipped to handle all your marketing needs, no matter the size of the job.