Contact Center Services from GoHealth

Experience, reliability and customer service you can count on. Discover the various
ways you can drive membership and revenue by utilizing contact center services from
GoHealth.



Inbound Call Center

Direct your inbound calls to GoHealth, and you’re guaranteed high-end service at a low-end price.

Entrusting your customer service in someone aside from your company is not an easy task. But, when you don’t have the time or the resources to handle it on your own, sometimes it’s the only option. Our expertly trained agents make sure there is no lapse in service between your company and ours. We’re capable of handling any size project, at any given time, all at the highest caliber.

Customer Service

Customer service is a critical aspect of any brand management regime. It sets the tone for how consumers feel, think, and talk about your brand. That being said, it is of the utmost importance to have a fail-proof system in place to ensure your customers are treated with the best service possible.

GoHealth provides a comprehensive customer service program designed specifically around the needs and wants of your company. We’re dedicated to delivering the best representation of your brand in every interaction between you and the customer. Our agents become an extension of your brand - experts on your products, services, procedures, tactics and values to ensure there is no differentiating where your expertise ends and our services begin.

Your success is important to us. The customer satisfaction metrics, set by you, are not just met but exceeded, and you’ll be able to monitor them every step of the way with our detailed reporting system.



Overflow Protection

We understand that the insurance industry fluctuates. Prepare for peaks in seasonality by outsourcing your inbound call center needs to GoHealth. Our contact center capacity can support any volume of business you may have at any given time.

Our 25,000 square foot Medicare call center is capable of handling the call volume of any Medicare Annual Enrollment Period. The overflow protection system allows you to direct an abundance of phone calls to our highly experienced and well-versed agents, where we’ll assist the customer in every step of the enrollment process.

  • Medicare Annual Enrollment Period
  • Inbound marketing campaign support

Enrollment

GoHealth’s skilled agents are happy to assist your company in enrolling new customers. Already have the leads, but not enough resources to support them? No problem. Our agents are trained in-house and versed in every aspect of the enrollment process for each of your products. They become experts on your company, to ensure your customers are treated with the great service you want and they deserve. Simply route your call volume to the GoHealth contact center and we’ll take it from there.

  • Superior customer service
  • Less overhead, increased revenue
  • Professional brand representation