Contact Center Services from GoHealth

Experience, reliability and customer service you can count on. Discover the various
ways you can drive membership and revenue by utilizing contact center services from
GoHealth.



Outbound Call Center

We'll take your marketing goals and make them a reality.

GoHealth’s 500+ seat capacity outbound call center is equipped to handle all of your marketing needs, no matter the size or scope of the job.

Retention and Loyalty Programs

Customer retention and loyalty are a major factor in your insurance business’ success and profitability. In fact, retaining current business is seven times cheaper than obtaining a new customer. GoHealth gathers key pieces of information from your customers and organizes it all in one location in order to best serve your clients’ needs.

Knowing what makes your customers happy is the key to holding onto their business in the future. By nurturing new customers in their first months of coverage, we’re able to retain their business by ensuring they have all the materials and information needed to be 100% satisfied with their new insurance policy.

It’s understandable that insurance plan pricing, availability and coverage is going to fluctuate over time. For this reason, we reach out to customers before this happens to help them find the coverage that will continue to best service their needs and wants. By doing so, it eliminates the need for them to shop around on their own, potentially finding a plan with a different carrier.

  • Automated follow-up campaigns
  • Increased customer satisfaction
  • Higher ROI and conversion rates



Customer Service

Customer service is one of the most valuable aspects of your business. Without it, adding and keeping business would be next to impossible. GoHealth’s friendly outsourced insurance call center agents adapt all of your values to ensure your customers are supplied with the best possible representation of your company. The volume of our contact center allows us to be consistently available to assist your customers with whatever questions they may have.

GoHealth’s commitment to your company’s continuing success resonates throughout our end-to-end business model – and will carry through to yours, allowing us to deliver your customers with the highest quality customer service.

Cross-Selling and Up-Selling

The sales cycle is not over once a prospect becomes a customer. It continues throughout the lifespan of each customer, with the end goal that they will become repeat buyers. The same is true with insurance. Cross-selling and up-selling are very profitable marketing and sales tactics that are sometimes left aside due to lack of resources. GoHealth can handle all of your cross-selling campaigns cost-effectively and in a timely manner.

Through customer data analysis and detailed segmentation we are able to execute high or low level cross-selling and up-selling campaigns to very specific groups of people. By storing all of your clients’ data in one centralized location, our technology is able to pull specific lists based on demographics, behavioral tendencies and major life events to determine the best additional products for each consumer. From the start of the campaign to the very last details, your team will be updated with results to assure you of the success of our efforts.

  • Detailed segmentation
  • Data analysis
  • Targeted campaigns